HOTEL TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONEDARE THE SPECIFIC HOTEL TERMS.

  • The primary guest must be at least 18 years old to be able to check into the hotel.

 

  • Check-in time is 12 pm and check-out time is12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy.

 

  • Your stay does not include additional personal expenses like telephone charges, meals that aren’t part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you’re checking out.

 

  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.

 

  • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a ‘couple’ if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

 

  • Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year’s Eve etc. All additional charges (including mandatory meal surcharges)need to be cleared directly at the hotel.

 

  • Government has levied service tax on hotel room charges effective on stays from 1st May2011. This tax may be required to be settled directly at the hotel.

 

 

Cancellation Policy:

  • On Every hotel available on SetStay.com, Hotels has indicated their cancellation terms and conditions, As mentioned setstay.com does not charge any cancellation fees as well ( In case of fully refundable and changeable hotels only). However, Credit card company or Bank may charge the transaction fees which will be non refundable in every booking ( Usually of 5%). This fees will be borne by the customer and will not be refunded.

 

  • Hotels being booked may have their own cancellation policy and may charge user accordingly.

 

  • Cancellations and changes can only be done by our call-centre .

 

  • Only those cancellation requests which are made either on Email and on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to.

 

  • If you don’t show up at the hotel, you’ll still be charged the entire amount.

 

Modifications & Refunds:

 

  • Do not call the hotel directly for reservation changes or cancellations. The hotel’s agents can’t make changes to or process refunds for these specially-negotiated rates.

 

  • We take at least 7 to 15 working days to process refunds for bookings cancelled.

 

  • Your bank may debit its own separate charges from refunds made to your credit card or bank account. The payment gateway charges will be borne by the customer at the time of refund (i.e. up to 5% of the total booking value). Rest of the amount will be refunded back to the customer.

 

  • Company will not be liable for any charges occurring due to any type of delay or non receiving of the email or call at our end for the cancellation or changes outside the change/cancellation window.

 

 

Booking Flight Tickets

 

ØCan I book tickets for infants on Setstay.com? 

Yes, you can book flight tickets for infants less than two years of age. To avail the infant fares, the infant must be under 24 months of age throughout the entire itinerary that you’re booking. This includes both outbound and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.

 

Ø  What is the maximum number of tickets I can book? 

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you can do so with a new booking for the additional travelers

 

Ø  Why do I see ‘No Results’ on the flight search-result page?

Clear your browser cache and try the search again. If you still don’t get any flight results, it may either be because we can’t find flights for that route or because there’s no availability of flights for your dates. We request to enter any other suitable date of travel and book your tickets.

 

Ø  I entered my payment details and submitted the information. My card is charged but I see a blank screen. What now? 

We’re really sorry for the inconvenience. Please don’t worry. We’ll call you within four hours and complete this booking offline (If the fare is available). We suggest you do not try booking again as you may end up getting charged twice

 

Ø  How do I confirm my seat assignment? 

Setstay.com doesn’t do pre-seating. Some airlines will confirm your seat assignments – their rules vary for doing so. Call your airline directly to check whether you get to choose your seat.

 

Ø  How do I get a copy of my e-ticket? 

We e-mail you your e-ticket within 30 minutes of your booking on the same e-mail address you mentioned at the time of booking.

 
Ø  What documents do I need to carry to check-in for my flight? 

It is mandatory to carry a government issued photo identification (ID) proof along with the E-Ticket copy. The same is verified by the airport security as well as the airline at the check-in counter. On presenting your photo ID proof and E-Ticket copy, your boarding pass will be issued.

For international flights, your passport is the only valid photo ID proof that will be accepted. In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket. It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking.

In case of international travel, each passenger must ensure that they carry a relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel. We are not liable for any Visa and passport issues.

 

Ø  How do I get a boarding pass for an e-ticket? 

You need to show the print out of your e-ticket with your e-ticket number at the check-in counter. The airline representative will issue your boarding pass at that time.

 

Ø  Is it necessary to carry my e-ticket with me? 

Yes, it’s very important. Some airports don’t allow you inside without a printout of your e-ticket, so be sure to carry one with you.

 

Ø  Do I have to pay something extra at the airport? 

It depends on the airport you are flying from.
 

Ø  How do I know what terminal will my flight take off from /land on? 

Your terminal will be mentioned in the e-ticket. If not mentioned, please call airline call center to confirm before your journey.

 

Ø  Do I have to show ID proof at the time of check-in? 

Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government-issued photo-id proof with you whenever you fly.

 

Ø  How long before flight departure do I need to be at the airport? 

In case of domestic travel, Setstay requests you to arrive at the flight counter at least 2 hours prior to departure.
In case of international travel, please arrive at least 3 hours prior to departure

 

Ø  I entered wrong spelling for my name while booking. How can I change it? 

You can call us to check if the airline you’ve booked with entertains change-of-name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re-book the ticket. Standard change/cancellation charge will apply by the airline as per the ticket policy and also setstay will charge Rs. 350 for any change and Rs. 550 per person cancellation on above to airline charge.

 

Ø  I have entered the wrong name. How can I change it? 

The airline doesn’t allow name change on the ticket, you’ll have to cancel and re-book the ticket. Airline cancellation charges and SetStay cancellation fee applicable.

 

Ø  I selected the wrong prefix (Mr/Mrs) to a passenger’s name while booking. How can I get this changed? 

Just call us and tell us your PNR number. We’ll find out if your airline supports title change and if it does, we’ll pass on your details to them. If the airline doesn’t allow title change you’ll have to cancel and then re-book the ticket with the correct title. Airline cancellation charges and SetStay cancellation fee applicable.

 

Ø When is the latest I can cancel my flight ticket? 

Cancellation can be done only 24 hours prior to the flight with us. All cancellations done within 24 hours of flight time will have to be coordinated by the traveler directly with the respective Airline

 

Ø  What is the cost of making an cancellation? 

All cancellation comes at a fee that varies from airline to airline. In addition to this fee, SetStay charges an amendment handling fee of Rs.550 per passenger in case of both offline and online amendments. Please note that any Amendment and Cancellation can be done only 24 hours prior to the flight with us. All cancellations done within 24 hours of flight time, will have to be coordinated by the traveler directly with the respective Airline

 

Ø  What is the cost of making an amendment? 

All amendments come at a fee that varies from airline to airline. In addition to this fee, SetStay charges an amendment handling fee of Rs.350 per passenger in case of both offline and online amendments. SetStay will collect these charges from the User when he / she make change in the travel plan. SetStay will also collect the difference in fare, if any, applicable when the amendment is made. The fare difference is decided by the airline and we don’t have any control in that and the flights being sold online are at a discounted /promotional prices, So the fare difference may be different from that prices. This means every airline has a different amendment policy. Over and above this, SetStay charges Rs.350 per person. (It means Customer call up the call centre to reschedule and Rs.350 will be charged by SetStay over and above the airline charges).

Please note that any Amendment and Cancellation can be done only 24 hours prior to the flight with us. All cancellations done within 24 hours of flight time, will have to be coordinated by the traveler directly with the respective Airline

 

Ø  How can I get tickets after amendments? 

We’ll email your amended tickets within 24 hours of making the change to the email address you used for the original booking.

 

Ø How can I cancel my ticket after amendment? 

You’ll have to call our customer service department to cancel amended tickets. Standard cancellation charges shall be applicable.

 

Ø  I still haven’t received my refund. What do I do? 

We’re extremely sorry for the delay. Drop in a mail to us at support@setstay.comand let us know your concern. Someone will get back to you pretty soon.